Refund policy
Draft version to be reviewed by the pharmacist-owner. Items in square brackets [ ] must be completed.
This policy applies to purchases made in the Diyane & Bellali — Pharmaceutical Care Clinic online shop.
Medications and health products
For your safety, a medication that has left the pharmacy cannot be resold, even in its original packaging. The Code of ethics of pharmacists prohibits it. Medications, natural health products and other health products are therefore not taken back or exchanged, unless they are defective or we made an error.
You may, however, bring back your expired or unused medications at any time: we will dispose of them safely and in accordance with environmental standards.
Other products
Beauty, personal care products and accessories may be returned within [XX] days of receipt if they are new, unopened and in their original sealed packaging, with proof of purchase. For hygiene reasons, opened or used products cannot be taken back.
Defective product or error on our part
If you receive a damaged or defective product, or one that does not match your order, write to us within [XX] days of receipt with your order number and a photo. We will offer a replacement or a refund at no cost to you.
How to make a request
- Write to us at [email address] or call us at [number] with your order number.
- We will confirm whether the return is eligible and how to bring the product back (at the pharmacy or by mail).
- After receipt and inspection, the refund is issued to the original payment method within [XX] business days.
Fees
Return shipping costs are your responsibility, except for defective products or errors on our part. [To be confirmed: is the original shipping fee refunded?]
This policy does not limit the rights granted to you by the Quebec Consumer Protection Act.